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  1. Handy Customer Experience
  2. Payments, Charges, & Credits

Payments, Charges, & Credits

All the information you need regarding transactions.

Coupons & Vouchers

  • How do I use a voucher?
  • Return an unused deal voucher
  • I forgot to add my coupon or voucher
  • How do I use a coupon?

Refunds

  • I was charged for a booking I didn't schedule
  • Request a refund of credits
  • Questions about charges on your accounts?

Fees

  • What is the Trust & Support Fee?
  • Need more info about a "Customer No-Show" fee
  • Need more info about a cancellation or rescheduling fee

Credits

  • What is the Dormant Account Service Charge?
  • Handy Credits & Discounts
  • How do referral discounts work?
  • My credits disappeared!

Information

  • Questions about sales tax on a booking?
  • View payment details & receipt
  • Update your payment information