The Handy platform is for Pros who maintain a high set of expectations, and if a pro acted unprofessionally, that's unacceptable and a clear breach of trust.

Please rate your pro, so that our system can prevent you from being matched with them again. Then, get in touch with our customer experience team using the blue chat icon in the bottom right corner of your screen to file a report; we aim to respond to urgent issues like this one as quickly as possible. Live agents are available via chat 24 hours a day, 7 days a week.

Again, your trust is a top priority. We're very sorry for this lapse in professionalism.