Help Bookings

My pro is late

We expect the professionals using our platform to provide the highest level of service, and at the core of that is reliability.

Please note, for service company pros, the arrival window is 3 hours. Feel free to contact your service company directly using the contact information provided in your confirmation email to confirm they are on their way. If the 3-hour window has passed and you are unable to get in contact with them, please reach out to us using the contact form below to schedule a redo booking.

If your booking is with an individual professional instead of a service company that you have previously connected with, you can check that your professional is on the way and can contact them through the Handy app.

Lowe’s + Handy now has its own Help Center! For the fastest answers to your questions please visit us at:

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