You should never have to deal with uncertainty and we apologize for the lapse in service. We know that your time is valuable and hope you'll give us a chance to make this right.
We apologize for any inconvenience and know that you may not have the time to wait. You can chat with us from the hours of 8am to 11pm ET (using the blue chat icon on the bottom right corner of your screen), or email us any time using the form below (we aim to respond to urgent issues like this within minutes). The more detail you provide, the more quickly we'll be able to assist.