If your pro has reached out to you to reschedule, please work directly with them to find a time that works for both of you.
If your pro wishes to cancel, they have the ability to unassign themselves from the booking. In this case, we'll do our best to make sure your original appointment is upheld with a professional who can make it.
Have more questions?
If there's something our customer experience team can help with, you can chat with us from the hours of 8am to 11pm ET (using the blue chat icon on the bottom right corner of your screen), or email us any time using the form below. The more detail you provide, the more quickly we'll be able to assist.