Help Bookings

I can't contact my pro

Lowe’s + Handy now has its own Help Center! For the fastest answers to your questions please visit us at:

We want you to be able to connect with your professional. Here are some things to consider:

  • If a service company pro is assigned to your booking, you can find their contact information in your booking confirmation email.
  • Otherwise, you can call or chat with your pro from the Bookings page of your Handy account.
  • If calling or texting, make sure you're using the phone number listed on your account
  • Pros may take a little while to respond while they are in transit or experiencing poor reception.


Have more questions?

If there's something our customer experience team can help with, you can chat with us from the hours of 8am to 11pm ET (using the blue chat icon on the bottom right corner of your screen), or email us any time using the form below. The more detail you provide, the more quickly we'll be able to assist.

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