Help Bookings

Can I rescheduled my installation?

Absolutely!  You can reschedule and manage all of your assembly booking details through the Handy app. You can also manage your account on

To reschedule on the web:

  • Visit
  • Go to the bookings page on your account.
  • Click the edit booking drop down.
  • Select 'Reschedule Booking'
  • Choose the date and time you’d like to move the booking to.
  • Click the ‘Reschedule’ button.

To reschedule in the Handy app:

  • Download the Handy mobile app.
  • Tap the bookings icon on the bottom left of your screen.
  • Tap into the booking you want to cancel.
  • Scroll down to the reschedule booking button and tap.
  • Select the date and time you’d like to move the booking to.
  • Tap ‘Confirm Reschedule’ button.

Once you reschedule, you'll receive an email confirming the new date and time.  

If it’s your first time logging in, all you’ll need to do is follow the password creation link and use the email address you used on Lowe’s at check-out!*

Still need help?  Contact our team using the form below.


*If you did not include an email address with your Lowe’s order - you can provide your email address to our team using the form below, we’ll then update your account details with the email you provide us.

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