Help Bookings

How do I cancel my booking?


We're sorry to hear that you're cancelling!  Follow the instructions below to cancel your upcoming booking. 

To Cancel:

On the Website In the App
  • Visit
  • Go to the bookings page on your account.
  • Click the edit booking drop down.
  • Select 'Cancel Booking'
  • Click 'No thanks, I'd like to cancel my booking'
  • Download the Handy mobile app.
  • Tap the bookings icon on the bottom left of your screen.
  • Tap into the booking you want to cancel.
  • Scroll down to the cancel booking button and tap.
  • Tap 'I'd like to cancel my booking'

Following the cancellation of your booking, you'll receive a confirmation email confirming the service has been cancelled.

Since we did not collect the original payment when you booked through a retail partner, we will issue you a refund via check.  A Handy support agent will ask you to confirm the full name and mailing address the check should be made out to. 

Want to reschedule instead? Click here to learn how.

Need more assistance or have a question?  Contact our team using the blue button in the bottom right corner of your screen - you can chat with a live agent 24 hours a day, 7 days a week.



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