We expect the professionals using our platform to provide the highest level of service, and at the core of that is reliability.
You can check that your professional is on the way and can contact them through the app.
We apologize for any inconvenience and know that you may not have the time to wait.
To report the professional's lateness, just go to your Bookings page, tap "Report an issue" then "Pro isn't here yet". Click "I still need help" to submit the report.
Need to get in touch with us? Contact our team using the blue button in the bottom right corner of your screen - you can chat with a live agent 24 hours a day, 7 days a week.