Help Bookings

Do I need to be home?

Whether or not you're home during your booking is up to you! When you make a booking, you'll be prompted to give your professional entry instructions. If you have a doorman or can hide a key somewhere, there's no need for you to be home. Or, feel free to stick around during the booking. Whatever you're most comfortable with is fine.

If you're located in New York City, you also have the option of using us to store your keys.

In any case, please don't forget about your bookings. We'll remind you with an email, a text message, and a push notification, but if your pro can't get in the door by following your entry instructions, or if you aren't home when you said you would be, you'll be charged the full cost of the booking.

 

To see exactly what's included in a cleaning→

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