You should never have to deal with uncertainty around your booking experience, and we apologize for the lapse in service.
You can use the form below to get in touch with our customer experience team; we aim to respond to urgent issues like this within minutes.
Again, our apologies. We hope you'll give us a chance to make this right.
If you'd like a replacement booking 24 hours from now, please include this request along with your availability.
If you'd like a replacement booking but aren't sure when you're available, just let us know!