You should never have to deal with uncertainty around your booking experience, and we apologize for the lapse in service.
Please get in touch with our customer experience team; we aim to respond to urgent issues like this within minutes. You can chat with us using the icon on the bottom right, email us at firstname.lastname@example.org, or call us at 888-306-2101.
Again, our apologies. We hope you'll give us a chance to make this right.