If you had credits in your account, they were likely automatically applied to cover some or all of the cost of the next booking. If you didn’t make a booking or haven’t made a booking in over 6 months, in certain states the credits are subject to a dormant account service charge. More details can be found here.
If none of these apply, something might have gone awry. Get in touch with our customer experience team, using the form below, and we’ll help you get this sorted out.