We’re sorry about the confusion. Contact our customer experience team, and they’ll get this problem sorted out ASAP.

It’s also possible that you signed up for a cleaning plan, which schedules bookings automatically. We created cleaning plans to help save you money, keep a happy home, and provide convenient scheduling for both you and your professional. If you’re not interested in a cleaning plan, you can always schedule a one-time cleaning using our iOS or Android mobile app.

To cancel your current cleaning plan, visit your Account page. We hope to serve you again in the future!