Did you find a pro that you really liked? Awesome! You can add the pros you like the best to your Pro Team.
Pro Teams help you build a network of preferred professionals. Pick your favorites, and reschedule with them directly in the app.
Each time you work with a new pro we'll add them to your pro team.
If you're unhappy with someone's service, and don't want to work with them again, just let us know with your rating. If you rate 2 stars or less, we'll be blocked them from your team.
You can even select a favorite pro from your team. This means they'll receive your job requests first, before we check with your other pro team members.
To select a favorite pro:
View your Pro Team in the My Pros tab
At the bottom of the app you'll see the My Pros tab. This is for all things pro related, from messaging to pro team management.
Select Edit Pro Team
This is where you'll be able to make changes to your pro team, and select your Favorite
Pick your pro
Here you'll see a full list of all the professionals on your Pro Team. Select the heart next to the pro you want to make your Favorite.
Set as Favorite
Confirm that you want to set this pro as your Favorite.
Sit back, relax, we'll do the rest.
Once a professional has been set as your Favorite we'll give them top priority access to all your bookings and do our best to match you again.
While we'll do our best to match you up again it's at the discretion of the professional to claim your booking, since they are independent service providers.
Additionally, you can request a specific pro by booking through their Pro Profile page. Your favorite pro (or one of their happy clients) can share the link with you. From here, you’ll find helpful info about the pro such as:
- What areas they service
- How long they’ve been on the platform
- Average all-time rating
- Number of completed jobs with Handy