Help Bookings

How do I request a specific professional?

Pro Teams
Did you find a pro that you really liked? Awesome! You can add the pros you liked the best to your Pro Team, and they'll get the first chance to claim your bookings. You can manage your Pro Team using the Handy app. Don't have the app? Download it now.

While we'll do our best to match you up again, since the professionals are all independent service providers, it's at their discretion to claim your booking.

You can also contact a favorite pro directly to request them for a booking! From the My Pro Team tab on the app, you can chat directly with a member of your Pro Team:

  • Click their name to start a conversation.
  • Chat with them to find a date and time that works best for both of you.
  • Click the calendar button in the lower lefthand corner. You’ll have the option of rescheduling an upcoming booking (rescheduling fees may apply) or creating a new one. The pro will have three hours to claim this booking before we make it available to our other professionals.

 

Pro Profiles
You can also request a specific pro by booking through their Pro Profile page. Your favorite pro (or one of their happy clients) can share the link with you. From here, you’ll find helpful info about the pro such as:

  • What areas the pro services 
  • How long they’ve been on the platform 
  • Their average all-time rating
  • Number of completed jobs

Professionals are all independent service providers, so it's at their discretion to claim your booking.

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