Help Bookings

How do I request a specific professional?

Did you find a pro that you really liked? Awesome! You can add the pros you liked the best to your Pro Team.

Pro Teams help you build a network of preferred pros, pick your favorites, and reschedule with them directly in the app.

Each time you work with a new pro we'll add them to your pro team.

If you're unhappy with someone's service, and don't want to work with them again, just let us know with your rating. If you rate 2 stars or less, we'll be blocked them from your team.

You can even select a favorite pro from your team. This means they'll receive your job requests first, before we check with your other pro team members.

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While we'll do our best to match you up again it's at the discretion of the professional to claim your booking, since they are independent service providers.

Additionally, you can request a specific pro by booking through their Pro Profile page. Your favorite pro (or one of their happy clients) can share the link with you. From here, you’ll find helpful info about the pro such as:

  • What areas they service
  • How long they’ve been on the platform 
  • Average all-time rating
  • Number of completed jobs with Handy

 

To learn more about In App Chat→

To download the Handy App→

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