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What's the cancellation policy?

The Handy platform is made to be flexible, but we have some rules.

Our policies are designed to promote a reliable, consistent experience for customers and pros alike.

While we know schedules can change quickly, rescheduling or skipping a booking with short notice causes professionals to lose valuable work. Therefore, fees apply when bookings are cancelled or rescheduled within 24 hours (but more than 2 hrs) of your booking's start time. 

  

Booking Cancellation Policy

Type Description Fee
Short notice cancellation fee

Cancel or reschedule 24 - 2 hrs before booking

Cancel less than 2 hrs before booking

$15 / £10 fee

Unable to refund

Missed appointment fee

A pro arrives for a scheduled booking, but they're unable to gain entry or get started.

Unable to refund

Note: If your plan carries a minimum term of 3, 6, or 12 months, skipped bookings during the term will be billed and added to your saved cleaning credits. Additionally cancelling your cleaning plan before the end of the term will result in a cancellation fee of $99 in the US and Canada and £60 in the UK. 

 

To skip a booking in your cleaning plan→

To reschedule instead →

To check your plan details →

To learn more about saved cleanings →

To cancel a cleaning plan→

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