The Handy platform is for pros who maintain a high set of expectations, and if a pro acted unprofessionally, that's unacceptable and a clear breach of trust.
Please rate your pro, so that our system can prevent you from being matched with them again. Then, get in touch with our customer experience team to file a report; we aim to respond to urgent issues like this one within minutes.
Again, your trust is a top priority. We're very sorry for this lapse in professionalism.
If you need assistance you can chat with us using the icon on the bottom right, email us at email@example.com, or call us at 888-306-2101. We're here to help!