Help Bookings

My pro is late

We expect the professionals using our platform to provide the highest level of service, and at the core of that is reliability. Your professional will arrive as close to your chosen start time as they are able.

Please allow 10 to 15 minutes after your appointment is scheduled begin, before reporting lateness.

If you are unable to wait you can use your app to reschedule to the next available time that works for you, or use the form below to get in touch with our customer experience team; we aim to respond to urgent issues like this within minutes.


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