A "Customer No-Show" charge happens when a professional arrives at your home, but they're unable to gain entry using your instructions, and are unable to contact you. If the pro is unable to complete the booking they end up losing valuable work and spending time and money on transportation.

If you thought your booking was cancelled, or there's some other confusion, please contact our team. You can chat with us using the icon on the bottom right, email us at support@handy.com, or call us at 888-306-2101.