We know schedules can change quickly, but unfortunately, skipping, rescheduling, or cancelling a booking with fewer than 24 hours until the start time can cause your professional to lose valuable work.

Therefore, making a change to a booking between 24 and two hours until the start time results in a $25 fee. Rescheduling or canceling a booking less than two hours in advance causes the full price of the booking to be charged. You can view our full cancellation policy here.

If you think there's a mistake and that you were incorrectly charged a fee, please contact our team. For the fastest response to your questions you can chat with us using the blue icon on the bottom right. We're here to help!