Help Bookings

Questions about charges on your accounts?

We're sorry for the confusion. You can check out a full breakdown of your charges both in the app and on the web.

On the app: 

On web: 

  1. Go to Bookings page
  2. Select Past to view bookings farther back in your schedule
  3. Click on the booking you have questions about
  4. Scroll to the bottom of the page to view details
  1. Go to Bookings page
  2. Select History to view past bookings
  3. Select View Payment Details for the booking in question

Note: We charge your payment method when the order is placed for your initial cleaning or any one-time bookings; subsequent bookings in your plan will be charged the day before they are scheduled to occur. The sales tax that is shown on the booking confirmation page is only an estimate and the actual sales tax charged may be at a different rate.

If there's a mistake, please contact our customer experience team. You can chat with us using the icon on the bottom right. We're here to help!


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