Help Bookings

I was charged incorrectly

We're sorry for the confusion. You can check out a full breakdown of your charges on both the web and in the app. 

On the app: 

On web: 

1. Go to Account tab

2. Select Booking History

3. Click on the booking you have questions about

4. Scroll to the bottom of the page to view details

1. Go to Bookings page

2. Select History to view past bookings

3. Select View Payment Details for the booking in question

 

Note: We charge when the order is place for your initial cleaning or any one time bookings, subsequent bookings in your plan will be charged the day before they are scheduled.

If there's a mistake, reach out to our customer experience team and we'll help you get sorted out.

 

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