| Types of credit |
Using credits |
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General credits Earned when you cancel a booking that's already been billed. (Doesn't apply to Cleaning Plans that carry a minimum term). |
General credits are automatically applied to payment each time you make a new booking or are billed for a plan booking. You can ask for a refund of these credits at any time. General credits credits cannot be applied to:
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Saved Cleaning credits Earned when you skip a cleaning during your plan term. The value of the cleaning is charged and saved to your account. (Doesn't apply to no-term plans). |
Saved Cleaning credits can be used by booking a one-time service, or on a plan booking after your term ends. These credits can be refunded after the completion of your plan term. Saved Cleaning credits cannot be applied to:
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Referral discount credits Earned when you successfully refer a new customer to the platform. Issued after the referred customer completed their first booking. |
Referral credits are automatically applied each time you're billed for a plan booking or make a one-time booking. These credits cannot be converted into a refund. Referral discount credits cannot be applied to:
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Discount credits Added to your account by Handy in those rare instances where you’ve had a less than satisfactory experience with Handy. |
Discounts credits are automatically applied each time you make a new booking or are billed for a plan booking. These credits cannot be converted into a refund. Discount credits cannot be applied to:
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