How to Use

General Credits

Earned when you cancel a booking that's already been billed. (Doesn't apply to Cleaning Plans that carry a minimum term).

General credits are automatically applied to payment each time you make a new booking or are billed for a plan booking. You can ask for a refund of these credits at any time.

General credits credits cannot be applied to:

• Cancellation fees
• Rescheduling fees
• Tips to pros

View your general credit balance →

Request a refund of credits →

Saved Cleaning Credits

Earned when you skip a cleaning during your plan term. The value of the cleaning is charged and saved to your account. (Doesn't apply to no-term plans).

Saved Cleaning credits can be used by booking a one-time service, or on a plan booking after your term ends. These credits can be refunded after the completion of your plan term.

Saved Cleaning credits cannot be applied to:

• Bookings that are scheduled as part of your cleaning plan term
• Cancellation fees
• Rescheduling fees
• Tips to pros

View your Saved Cleaning Credits balance →

Referral Discounts

Earned when you successfully refer a new customer to the platform. Issued 10 days after the referred customer completes their first booking. Referral discounts are only valid for 6 months after the date of issue and will automatically expire if not applied to a booking by that date.

Referral discounts may be used each time you're billed for a plan booking or make a one-time booking. Referral discounts may be transferred between authorized users on the Handy platform, if you would like to make such a transfer please contact our Customer Experience team for assistance. These discounts cannot be converted into a refund.

Referral discounts cannot be applied to:

• Cancellation fees
• Rescheduling fees
• Tips to pros

How do referrals work? →

Discount Coupons

Issued by Handy in those rare instances where you’ve had a less than satisfactory experience. Discount coupons are only valid for 6 months from the date of issuance and automatically expire if not applied to a booking by that date.

Discount Coupons may be applied each time you make a new booking or are billed for a plan booking. Discount coupons may be transferred between authorized users on the Handy platform, if you would like to make such a transfer please contact our Customer Experience team for assistance. These discount coupons cannot be converted into a refund.

Discount coupons cannot be applied to:

• Cancellation fees
• Rescheduling fees
• Tips to pros

View your Discounts balance →

Note: The above only apply to future services that are booked and paid for on the Handy platform.