| Types |
How to Use |
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General Credits Earned when you cancel a booking that's already been billed. (Doesn't apply to Cleaning Plans that carry a minimum term). |
General credits are automatically applied to payment each time you make a new booking or are billed for a plan booking. You can ask for a refund of these credits at any time. General credits credits cannot be applied to:
In certain states General Credits are subject to a dormant account fee. Learn more here. |
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Saved Cleaning Credits Earned when you skip a cleaning during your plan term. The value of the cleaning is charged and saved to your account. (Doesn't apply to no-term plans). |
Saved Cleaning credits can be used by booking a one-time service, or on a plan booking after your term ends. These credits can be refunded after the completion of your plan term. Saved Cleaning credits cannot be applied to:
In certain states Saved Cleaning Credits are subject to a dormant account fee. Learn more here. |
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Referral Discounts Earned when you successfully refer a new customer to the platform. Issued 10 days after the referred customer completes their first booking. Referral discounts are only valid for 6 months after the date of issue and will automatically expire if not applied to a booking by that date. |
Referral discounts may be used each time you're billed for a plan booking or make a one-time booking. Referral discounts may be transferred between authorized users on the Handy platform, if you would like to make such a transfer please contact our Customer Experience team for assistance. These discounts cannot be converted into a refund. Referral discounts cannot be applied to:
Referral discounts are not subject to a dormant account fee. Learn more here. |
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Discount Coupons Issued by Handy in those rare instances where you’ve had a less than satisfactory experience. Discount coupons are only valid for 6 months from the date of issuance and automatically expire if not applied to a booking by that date. |
Discount Coupons may be applied each time you make a new booking or are billed for a plan booking. Discount coupons may be transferred between authorized users on the Handy platform, if you would like to make such a transfer please contact our Customer Experience team for assistance. These discount coupons cannot be converted into a refund. Discount coupons cannot be applied to:
Discount Coupons are not subject to a dormant account fee. Learn more here. |
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Note: The above only apply to future services that are booked and paid for on the Handy platform. |
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