Help Bookings

Handy Credits

Types of credit

Using credits

General credits

Earned when you cancel a booking that's already been billed. (Doesn't apply to Cleaning Plans that carry a minimum term).

General credits are automatically applied to payment each time you make a new booking or are billed for a plan booking. You can ask for a refund of these credits at any time.

General credits credits cannot be applied to:

  • Cancellation fees
  • Rescheduling fees
  • Tips to pros

View your general credit balance →

Request a refund of credits →

Saved Cleaning credits

Earned when you skip a cleaning during your plan term. The value of the cleaning is charged and saved to your account. (Doesn't apply to no-term plans).

Saved Cleaning credits can be used by booking a one-time service, or on a plan booking after your term ends. These credits can be refunded after the completion of your plan term.

Saved Cleaning credits cannot be applied to:

  • Bookings that are scheduled as part of your cleaning plan term
  • Cancellation fees
  • Rescheduling fees
  • Tips to pros

View your Saved Cleaning balance 

Referral discount credits

Earned when you successfully refer a new customer to the platform. Issued after the referred customer completed their first booking.

Referral credits are automatically applied each time you're billed for a plan booking or make a one-time booking. These credits cannot be converted into a refund.

Referral discount credits cannot be applied to:

  • Cancellation fees
  • Rescheduling fees
  • Tips to pros

How do referrals work? →

Discount credits

Added to your account by Handy in those rare instances where you’ve had a less than satisfactory experience with Handy.

Discounts credits are automatically applied each time you make a new booking or are billed for a plan booking. These credits cannot be converted into a refund.

Discount credits cannot be applied to:

  • Cancellation fees
  • Rescheduling fees
  • Tips to pros

View your Discount Credit balance →

 

 

To learn how to make a booking→

To learn more about one time bookings→

To check your plan details→

To read the Handy Happiness Guarantee→

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